Terms of Service

1. Agreement

These Terms of Service (“Terms”) are a binding agreement between you and {{BUSINESS_ENTITY}}, doing business as Maddie Lifts Weights (“we,” “us,” or “our”). By creating an account, submitting an application, subscribing, or otherwise using the Maddie Lifts Weights website and services (the “Service”), you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Service.

2. What the Service is

Maddie Lifts Weights provides personalized online fitness and nutrition coaching and educational content, including customized training programs, macro and nutrition guidance, weekly check in reviews, direct messaging with your coach, access to a client portal, and self paced courses. The exact features depend on the plan you purchase.

3. Eligibility

You must be at least 18 years old, have the legal capacity to enter into a contract, and not be prohibited from receiving the Service under applicable law. By using the Service, you represent that you meet these requirements. All coaching applicants are personally reviewed and acceptance is not guaranteed.

4. Your account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your credentials. You agree to provide accurate and up to date information and to keep your contact information current.

5. Health disclaimer and assumption of risk

The Service is not medical advice. Maddie is not a licensed physician, registered dietitian, or physical therapist. Coaching is for general fitness and wellness purposes only and is not a substitute for professional medical care, diagnosis, or treatment.

You should consult a qualified healthcare provider before starting any exercise or nutrition program, especially if you have a medical condition, are pregnant or nursing, are recovering from injury or surgery, take medications, or have a history of eating disorders. You represent that you have been cleared by a medical professional to participate in physical exercise.

You acknowledge that exercise and nutrition programs carry inherent risks, including muscle soreness, strains, sprains, falls, and in rare cases more serious injury. By using the Service, you voluntarily assume all such risks.

6. Subscriptions, payments, and auto-renewal

Payments are processed by Stripe. By subscribing you authorize us (through Stripe) to charge your payment method on a recurring basis for the plan you selected. Prices are shown in US dollars and may change; any price change will apply to future billing cycles only and will be communicated at least 30 days in advance.

Plan details:

• Month to month plans renew monthly until you cancel. Cancelling stops future charges; access continues through the end of the current billing period.
• Quarterly plans are billed every three months at the reduced rate shown at checkout. Cancelling stops future quarterly charges; access continues through the paid quarter.
• Annual plans are billed once, up front, at the discounted annual rate shown at checkout. Access is granted for twelve months from the purchase date.
• The Method by Maddie course is sold either as a single payment (lifetime access) or three monthly installments. The installment plan automatically cancels after the third successful payment. Access is lifetime from the first payment.

Auto-renewal notice: Your subscription automatically renews at the end of each billing cycle at the then-current rate until you cancel. You can cancel at any time from your account settings or by emailing us. The effective date of cancellation is the end of the current billing cycle.

Failed payments: If a payment fails, we may retry the charge and contact you. If the payment is not resolved, we may pause or terminate the subscription.

7. Refund policy

Because coaching services and digital course access are delivered immediately and cannot be returned, all sales are final and non refundable, except:

• You may request a full refund within 7 days of your first coaching charge if you have not received substantive coaching deliverables (defined as a custom program or written feedback).
• Duplicate or clearly erroneous charges are refunded promptly.
• Where required by consumer law in your jurisdiction (for example statutory cooling off rights), we honor those rights even if narrower than this policy.

Refund requests must be emailed to hello@maddiecoaching.com and include your account email and reason. We respond within 7 business days.

8. Client responsibilities

• Provide honest, accurate, and complete information in your intake and check ins.
• Tell us promptly about injuries, illness, pregnancy, medications, or any change to your health.
• Follow the program reasonably and communicate when adjustments are needed.
• Submit check ins on time so Maddie can respond in a timely manner.
• Treat Maddie, staff, and community members with respect.
• Use the Service only for your own personal, non commercial benefit.

9. Intellectual property

All content on the Service, including training programs, nutrition plans, course videos, written materials, tools, graphics, and branding, is owned by or licensed to us and is protected by copyright, trademark, and other laws. We grant you a limited, revocable, non transferable, non sublicensable license to access and use the content for your own personal, non commercial use while your subscription is active. You may not copy, reproduce, redistribute, resell, share, publish, or create derivative works from any content without our prior written permission. Any unauthorized use terminates your license immediately.

10. User submitted content

You retain ownership of the content you submit (check in answers, messages, photos, community posts, etc.). By submitting content, you grant us a worldwide, non exclusive, royalty free license to host, store, display, and process that content solely to operate the Service for you. We will not use your progress photos or body data for marketing or to train any AI model without your explicit written consent.

You represent that you have the rights to any content you submit and that it does not infringe anyone else's rights.

11. Acceptable use

You agree not to:

• Use the Service in violation of any law or third party right.
• Reverse engineer, scrape, or attempt to gain unauthorized access to the platform.
• Share your account or resell the coaching content.
• Upload harmful code, malware, or content that is illegal, defamatory, harassing, or infringing.
• Impersonate another person or misrepresent your identity.
• Use the Service to promote competing services or unsolicited offers.

12. Community guidelines

If you participate in community features, you agree to:

• Be supportive, respectful, and encouraging to other members.
• Not share harmful, discriminatory, pornographic, or misleading content.
• Not share other members' personal information, messages, or progress photos outside the community.
• Not promote other coaching services, products, or business opportunities.

We may remove content or suspend or terminate accounts that violate these guidelines, with or without notice.

13. Copyright complaints (DMCA)

If you believe content on the Service infringes your copyright, send a notice to hello@maddiecoaching.com with (a) your signature, (b) identification of the copyrighted work, (c) identification of the allegedly infringing material and its location on the Service, (d) your contact information, (e) a statement of good faith belief that the use is not authorized, and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non infringement, accuracy of results, uptime, or that the Service will be uninterrupted or error free. No advice or information obtained through the Service creates any warranty not expressly stated here.

15. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, punitive, or exemplary damages (including loss of profits, revenue, data, goodwill, or substitute services) arising from or related to your use of the Service, even if advised of the possibility. Our total cumulative liability under these Terms for any claim is limited to the greater of (a) the fees you paid us for the Service in the three months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100). Some jurisdictions do not allow limitations on implied warranties or incidental damages, so some of the above may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless us, our officers, contractors, and affiliates from and against any claim, damages, cost, or expense (including reasonable attorneys' fees) arising out of (a) your breach of these Terms, (b) your misuse of the Service, (c) content you submit, or (d) your violation of any law or third party right.

17. Governing law, arbitration, and class-action waiver

These Terms are governed by the laws of the State of {{GOVERNING_STATE}}, without regard to its conflict of law rules. Except for claims that qualify for small claims court and claims for injunctive relief relating to intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, in {{GOVERNING_STATE}}. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and we each agree to resolve disputes only on an individual basis, not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding.

Opt out. You may opt out of this arbitration agreement by sending written notice to hello@maddiecoaching.com within 30 days of first accepting these Terms. Opting out will not affect any other part of these Terms.

18. Termination

You may stop using the Service or cancel your subscription at any time from your account settings. We may suspend or terminate your access for any reason, including violation of these Terms, non payment, or if we stop offering the Service. On termination, Sections 9 through 22 survive.

19. Changes to the Service and to these Terms

We may modify the Service or these Terms. If we make a material change to these Terms, we will give you at least 30 days' notice by email or platform notice. Your continued use after the effective date constitutes acceptance. If you do not accept the change, stop using the Service and contact us for a prorated refund of any unused, prepaid fees.

20. Force majeure

Neither party is liable for delay or failure to perform caused by circumstances beyond reasonable control, including acts of God, natural disasters, war, terrorism, riots, epidemic, pandemic, labor disputes, internet failures, or government action.

21. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Electronic communications and signature. You consent to receive communications electronically and agree that electronic actions (such as clicking “I agree” or typing your name) are valid legal signatures under applicable e-signature laws.
• Headings. Section headings are for convenience only.

22. Contact

Questions about these Terms? Email hello@maddiecoaching.com or write to us at {{BUSINESS_ADDRESS}}.